There is a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You will be responsible for any return costs.
Requests for cancellation must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we are informed of your use of the right of cancellation.
Requests to exercise the right of withdrawal must be sent by email to info@renude.dk. The message must clearly state your desire to exercise the right of withdrawal.
Goods excluded from the right of withdrawal
The following types of goods are exempt from the right of withdrawal:
- Delivery of goods that are likely to deteriorate or become obsolete quickly
- Gift cards (both physical and digital gift cards)
You also lose your right of withdrawal if;
- You break the seal on goods that are not suitable for return for health protection or hygiene reasons. For example, cosmetics, etc. The term “seal”.
- Also includes special packaging that protects the item and serves as a guarantee that the item has not been opened.
Return
You must return your order to us without undue delay and no later than 14 days after the date on which you have notified us that you wish to cancel your purchase.
It is not possible to hand in the returned item in person. Return shipping is paid by the buyer.
All parts of an item must be returned for exchange. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk of the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number. RENUDE ApS does not receive packages sent to parcel shops or cash on delivery.
Please note that the package must be sent with delivery directly to the door.
The order is sent to:
RENUDE ApS
Christian Richardts Vej 2, 4. TV
1951 Frederiksberg C
Alternatively, you can contact us via our contact form to receive a return label (50 DKK).
The price for the return label is 50 DKK, which will be deducted from the amount you receive as a refund.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. Goods without seal/packaging that have been tested are considered used, which means that if you cancel the purchase, you will not receive any of the purchase price back.
It is up to RENUDE ApS to assess the condition of the item.
Refund of the purchase amount and return of the item
If you regret your purchase, you will of course get the amount you have paid to us back, including any delivery costs. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase.
However, this does not apply in the following cases:
If you have purchased multiple items in an order and only regret part of your purchase, we will not refund.
the delivery costs.
If you have chosen a delivery method that is more expensive than the cheapest delivery method that we offer,
offers, you will not be refunded the additional cost.
When returning the purchased item in the event of cancellation, you must pay the costs yourself.
We will refund your payment without undue delay and in any event no later than
14 days from the date on which we receive notification of your decision to cancel this agreement.
We will make such a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. Please note that we may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
