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Terms of Trade

Updated: May 25, 2025.

1. Company information

RENUDE ApS

CVR: 45175367

Christian Richardts Vej 2 4 tv
1951 Frederiksberg C, DK

Email: info@renude.dk

Website: renude.dk

2. Payment

RENUDE ApS accepts online payments with Mobilepay, Visa, Mastercard, ApplePay, GooglePay and Maestro.

Payment will only be debited from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

Reservation of amount

When using a payment card, debit or credit, a reservation is made for the amount being purchased. This amount is reserved until the webshop has processed and shipped your order. When the order has been shipped, the money is withdrawn from the account. The reservation time depends on the product/service.

Debit card authorization

With a debit card, you will see that the money has been reserved in your account and that your available amount will be shown as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will continue to be valid for a period. Please note that only your bank (or card issuer) will be able to cancel the reservation.

Credit card authorization

The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws payment for your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

RENUDE ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

RENUDE ApS's own website also uses encryption with the SSL protocol.

3. Delivery

The delivery time for your order is typically 1-3 business days.

RENUDE ApS ships goods with the following: DAO, GLS and PostNord.

The freight is calculated based on weight.

You will be able to choose between having the package sent "without distribution" or "with distribution".

You will always receive a track and trace number so you can follow your package from our warehouse to your home.

4. Limitation of quantities and prohibition of purchases for resale

RENUDE ApS reserves the right to cancel one or more orders without the customer being able to make any claims against RENUDE ApS.

If RENUDE ApS assesses that a customer is attempting to circumvent the company's guidelines or systematically making purchases with the intention of resale, this may result in cancellation of orders.

5. Right of withdrawal & Returns

There is a 14-day full right of return on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will be responsible for any return costs.

Requests for cancellation must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we are informed of your use of the right of cancellation.

Requests to exercise the right of withdrawal must be sent by email to info@renude.dk. The message must clearly state your desire to exercise the right of withdrawal.

Goods excluded from the right of withdrawal
The following types of goods are exempt from the right of withdrawal:

  • Delivery of goods that are likely to deteriorate or become obsolete quickly
  • Gift cards (both physical and digital gift cards)

You also lose your right of withdrawal if;

  • You break the seal on goods that are not suitable for return for health protection or hygiene reasons. For example, cosmetics, etc. The term “seal”.
  • Also includes special packaging that protects the item and serves as a guarantee that the item has not been opened.

Return

You must return your order to us without undue delay and no later than 14 days after the date on which you have notified us that you wish to cancel your purchase.

It is not possible to hand in the returned item in person. Return shipping is paid by the buyer.

All parts of an item must be returned for exchange. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk of the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number. RENUDE ApS does not receive packages sent to parcel shops or cash on delivery.

Please note that the package must be sent with delivery directly to the door.

The order is sent to:

RENUDE ApS

Christian Richardts Vej 2, 4. TV

1951 Frederiksberg C

Alternatively, you can contact us via our contact form to receive a return label (50 DKK).

The price for the return label is 50 DKK, which will be deducted from the amount you receive as a refund.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. Goods without seal/packaging that have been tested are considered used, which means that if you cancel the purchase, you will not receive any of the purchase price back.
It is up to RENUDE ApS to assess the condition of the item.

Refund of the purchase amount and return of the item

If you regret your purchase, you will of course get the amount you have paid to us back, including any delivery costs. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase.

However, this does not apply in the following cases:


If you have purchased multiple items in an order and only regret part of your purchase, we will not refund.
the delivery costs.
If you have chosen a delivery method that is more expensive than the cheapest delivery method that we offer,
offers, you will not be refunded the additional cost.
When returning the purchased item in the event of cancellation, you must pay the costs yourself.


We will refund your payment without undue delay and in any event no later than
14 days from the date on which we receive notification of your decision to cancel this agreement.

We will make such a refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. Please note that we may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

6. Right of complaint

The Danish Sales Act's defect rules apply to purchases of goods. When you shop at renude.dk, you naturally have a 24-month right of complaint if there are defects in your goods. This means that you can basically have the goods repaired, exchanged, your money refunded or a price reduction, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.


If you wish to advertise a product, you must contact customer service at info@renude.dk
Please send us a picture of the product along with a description of the defect. You must make a complaint within a “reasonable time” after you have discovered the defect in the product. If you make a complaint within two months of discovering the defect, the complaint will always be timely.

RENUDE ApS covers the return costs to a reasonable extent.

Complaints will not be accepted if these are sent cash on delivery.

7. Customer & Privacy Policy

We do not resell personal information or pass on your personal information to others, it is only registered in our customer database. You can have your information deleted at any time.

In order for you to enter into an agreement with RENUDE ApS, we need the following information:
. Name
Address
. Telephone number
. Email address

We register your personal information for the purpose of being able to deliver the goods to you.

The personal data is registered with RENUDE ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens with your express consent, so that you are informed about exactly what information is collected and why.

The director and employees of RENUDE ApS have access to the information registered about you.

We do not store or transmit customer information encrypted.

As a registered user of RENUDE ApS, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights according to the Danish Personal Data Act and inquiries in this regard should be directed to info@renude.dk

Cookies
At renude.dk, cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Cookies and Privacy Policy.

Log statistics
We use log statistics on renude.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing RENUDE ApS's website.

8. Complaints options

If you wish to complain about your purchase, you can contact us at info@renude.dk - we are ready to help. If you are not satisfied with our solution, you can complain to:

The House of Representatives

Customs booth 2

8800 Viborg

www.naevneneshus.dk

In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. You can also use the EU Commission's online complaint portal if you are not resident in Denmark: https://ec.europa.eu/odr.

Any dispute between RENUDE ApS and the customer is subject to Danish law and Danish courts.

We reserve the right to make errors - including pricing errors, printing errors and out-of-stock items - in cases where you should reasonably have known that there was an error.

If you do not wish to exercise your right of withdrawal digitally, you can instead send a letter to the address at the top of the terms and conditions. You can also send this form to info@renude.dk. We recommend that you use the following template in this case. NOTE: We do not accept returns or personal visits to this address:

To: RENUDE ApS Christian Richardts Vej 2 4 tv 1951 Frederiksberg C, D K

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods:

Ordered it: ___________________________________________

Received on: _________________________________________

Consumer's name: _____________________________________

Consumer's address: ___________________________________

Date: _________________________________________________

Signature (only if the form is sent on paper): ________________

Thanks for contacting us. We'll get back to you as soon as possible.

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RENUDE ApS
Christian Richardts Vej 2
1951 Frederiksberg C
CVR 45175367

info@renude.dk

© 2025 RENUDE™

10% OFF YOUR FIRST ORDER!

Get 10% off your first order and get access before others to exclusive news and offers.

By signing up, you accept our terms and conditions and privacy policy.

CVR: 45175367
info@renude.dk

© 2025 RENUDE™

GET 10% OFF YOUR FIRST ORDER!

Get 10% off your first order by signing up for our newsletter and get access before others to exclusive news and offers.

INFORMATION

GET HELP

RENUDE ApS
Christian Richardts Vej 2
1951 Frederiksberg C
CVR 45175367

info@renude.dk

© 2025 RENUDE™